QA - Prunedge Development Technologies

A Quality Assurance Guide on Test Reporting

Andrew — Tue, 26 Apr 2022 15:43:20 +0000

Some of the qualities of being a good tester is to be able to share details precisely, state the facts and reproduce the issues if needed. To achieve good test reporting, the tester must be able to find the issues. The problem with communicating test reports starts when there is no accurate test result or domain knowledge of the requirements.

Finding the Issues

In this field, I have realized that while testing, it is important to focus on the test at hand, this will ensure that when reporting, you will be reporting facts rather than assumptions. If you are not sure of the output or result of a test case, it is better to mark that test as “Retest”. Assumptions will not help the developers, rather they might affect the testing time which in turn affects the product delivery if that issue does not actually exist.

Another issue that may affect your test reporting is unstable internet. If the internet is unstable, it is better and advisable to pause your test until you have a better network connection. Not only does this affect the testing time, because it might take forever for a page to load but a test case may fail only because the internet is unstable.

Looking at some products that I have been opportune to work on, I have realized that understanding requirements is also critical. Reviewing the requirements not only for the purpose of writing out test cases but also to understand what needs to be done. Ask for clarifications if needed. You may not exhaust all the questions at the beginning stage, but continue asking as the software is being developed or when a modification is required. This will ensure that the test cases are clear and concise — hence it will give you full knowledge of what you are looking for when testing.

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Now let us take a moment away from the issues that need to be fixed or the ones that require improvements. Let us talk about communicating the results to the necessary stakeholders and team members. Finding out that a software has defects is not enough, fixing those defects is what will make the software quality. In between finding out the issues and fixing them, there’s a gap, and that is communication. If the product managers and developers do not understand the issues, finding out the issues alone cannot fix them.

Giving Feedback

Now that we have found the issues, how do we communicate them to the necessary stakeholders? Whether the communication will be done via report summary, standup meeting, or all-hands, one fact remains, a quality assurance analyst or engineer should be professional, proficient in communication, and be able to stick to only facts. During test reporting, the tester should be objective and diplomatic. The goal of the communication is to enhance product quality and optimize the development process. Aggressions should not be passed or transferred. That a Software is buggy should not affect the tone of communication. You will be communicating with a plethora of people — Product Managers, Developers, members of the projects, Top Management, or Users. The communication should be relevant to all of them.

For effective communication, it is important to determine the level of details that is required depending on whom you are communicating with. Communication can either be inward or outward. The top management may only be interested in the defect trends, how the issues have been resolved over time, the current status of the project, how many percentages passed, and how many failed. This outward communication needs to be brief and straight to the point but when communicating with the development team or product manager, the inward communication should include every detail, severity, number of bugs found, description of the issues, and areas that are constantly regressing, i.e., prone to defects.

Whatever type of communication will be used, it is important to consider it as an occasion to encourage quality and so it must be effective and easy to understand.

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Cost of Quality

The cost of quality includes the cost of hiring developers to write clean and maintainable code, the cost of writing test cases, managing the test cases and detecting defects, the cost of retaining the developers to continue building and fixing the defects, and the cost implication on the organization when poor quality software is delivered — external failure cost.

The cost of quality is already high, effective communication will help to enhance the reputation for product and process quality and thereby provide business value.

Article Submitted by Charity Odoh

The post A Quality Assurance Guide on Test Reporting appeared first on Prunedge Development Technologies.

A Business Owner’s Guide to Quality Assurance

Andrew — Fri, 22 Apr 2022 14:24:48 +0000

Take a moment to imagine a world where manufacturers don’t test their products to perform as intended. When no tests are run, apps and systems will fail, and their functionality will be impaired. While this is far from being a dystopian nightmare, it’s not ideal.

We wouldn’t ride a bike, take the escalator, or even take the bus if it weren’t for Quality Assurance, and only the bravest among us would purchase a car, crossing our fingers that nothing spontaneously ignites or the brakes malfunction. In the end, there will be faults, malfunctions, and problems.

Our lives have become increasingly digital over the years and people expect websites and mobile apps to run smoothly. It’s no surprise that 40% of visitors quit websites that take longer than three seconds to load. You can introduce all the customer acquisition strategies you want, but if you don’t have a team to monitor and manage the quality of the products and services you supply, you won’t be able to retain valuable clients.

QUALITY ASSURANCE: What Is It?

Its function is obvious from the name. The QA team ensures that a company’s services and products offer the best possible standard for any given product. They are responsible for planning and monitoring every step of the production process. This team is necessary for all types of business, they can be responsible for checking that a factory labels their products correctly and also detecting faults in apps to be launched. It’s important to remember that QA is an integral part of any manufacturing process.

Through audits and tests, the QA team can detect and solve issues to ensure that products are performing within company standards. They can implement different testing methods depending on the company’s needs and its products. For example, agile testing is a great way to supervise IT services. Instead of trying to fix problems, the Quality Assurance strategy tries to avoid them in the first place.

Our QA experts monitor every stage of the production process to ensure that there are no delays later on. If a problem is discovered too late, it will take longer to fix.

Is QA Really Necessary?

Seven seconds is all it takes for someone to establish an opinion of you when they meet you for the first time. This same rule applies to any new customer who visits your website or makes a purchase from you for the first time.

For smaller businesses and startups, a bad beginning can stop you from realizing your company’s full potential. If you’re trying to fight off the competition, your best weapon is a QA team with a strong eye for detail. They take the time to ensure your services are close to perfection. One of the many useful tools to do this is knowledge management software, Our QA experts at Prunedge can carry out all necessary tests and analyses to ensure your product/service is fit for the market, solves your customer needs, and appeals to your target audience.

You may lose money and new customers if your organization goes to market with a shoddy app. It’s not worth the risk, given that the current app uninstall rate is approximately 50%. Many entrepreneurs make the mistake of abandoning quality control in order to save money. Poor quality and performance might result in significant losses in revenue. According to a survey of top IT executives, QA testing accounts for 23% of their yearly IT expenditure.

One of the most significant aspects of modern society to consider is the importance of continuity. When websites are unavailable due to software upgrades, we find it aggravating. The QA team is responsible for preventing blackouts caused by bugs or mistakes.

The Benefits of QA

1. Customer Loyalty

Keeping clients happy is essential to the success of any organization. We do everything we can to ensure that our software and systems are error-free, which enables us to retain customers who know they can rely on our services. A pleased customer may help your business develop by spreading the word about it.

2. Improved User Experience
We are constantly on the hunt for new QA monitoring methods, we ensure our user’s experience evolves and keeps up with the necessary and latest tech advances. By introducing monitoring and automation, you can secure your app’s improvement for a better user experience.

3. Brand Identity
Your products, whether they be applications or physical commodities, are a vital part of your company’s identity. A service that works well is your closest ally. Your company’s reputation will be enhanced if you place an emphasis on QA testing. If there’s one thing your brand shouldn’t be renowned for, it is errors and a defective system.

4. More Revenue
This is simple math. Clients who receive high-quality services are more likely to recommend such businesses to others. Customer satisfaction leads to increased income. Quality assurance is essential for gaining positive ratings and increased sales when individuals pay for a service.

Conclusion

There is no greater duty for any establishment than to ensure the quality of its products. Preventing mistakes by doing thorough testing, supervision, and oversight before launching a service is critical. Investing in a top-notch QA team is essential to ensure your product’s success.

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